Companies tend to concentrate on processes, but what we need to create is a system able to support the strategy. Exactly this part of the book "Tactical Management in Complexity" points out the main element of connecting tools, techniques and processes into a complete system that is able to constantly change and improve in order to support the company strategy. In my opinion, this is how adaptability takes lead over predictability, and most importantly, increases confidence in the work of the company an its sustainability.
