When the main goal, the why, is well incorporated into the company, the follow up concentrates on the what and how. In the segment given below, it is elaborated how in practice companies need to look at the working process. If we have a system, we have to look at everything that affects it, how this influences the system and what can we expect. Knowing what is being managed defines in a great extent the role of the manager and brings out the important elements that need to be taken in consideration when we analyse the context in which we work.
