Ad Ultima Group, Kortrijk Belgium, France, Netherlands; http://www.adultimagroup.com/en is a big
software consultancy firm with headquarters in Belgium, operating mostly in Belgium, The Netherlands and France.
Founded in 2000, it now employs over 200 people, with an annual turnover of over 22 million EUR. A senior
manager and 8 project managers and team leads have been our end-users 1-9. The execution of tactical management
relies on personal inputs from the manager as well as inputs from organizational factors. On the side of the personal
inputs that influence the tactical management performance, very important are the personal qualifications, skills and
competences obtained through education, experience (tenure, area) and training. The ADR has been carried out with
experienced project managers. Their experience ranked from 5 to over 10 years in this domain with over 200
international customers and integrated systems for the company as a whole. The educational backgrounds of the
managers involved varied from engineering, human resources, economics to political sciences and IT. The specific
skills and competences have been acquired throughout their professional experience in various companies, such as:
software project management in terms of methodology (SureStep, Agile) and products (Microsoft Dynamics,
Microsoft CRM, Microsoft Nav). The management of the company had invested vastly in providing various
organizational support as well as training and soft-skills development for its project managers. Each of the middle
managers involved in the research has been leading 10+ employees (consultants, developers, domain specialists, …).
The company had a complicated organizational structure – matrix but in the background of the projects, there was
invisible functional structure too. Consequently, the project managers had to steer projects across various
departments, interfering with other projects, having continuous challenges to intermediate and negotiate with peers,
clients, management, employees in order to run the projects. Over-time, over-budget and/or with changed functionalities were frequently observed in all the projects.